Aftersales Service
Because every journey matters, we are committed to taking care of you with expert aftersales service tailored specifically for OMODA & JAECOO electric vehicles — including the OMODA C5 EV and JAECOO 6 EV. Customers will receive warranty coverage for up to 8 years or 200,000 kilometers (whichever comes first).*
New Vehicle Warranty *Excludes wear-and-tear parts.
(New vehicle Warranty)
Driving Motor System Warranty
(Driving motor system)
High Voltage Battery Warranty
(High Voltage Battery)
Emergency Assistance Service
Emergency Assistance Service (Call 02-0208888, press 1)
If your vehicle experiences a breakdown or other issues, OMODA & JAECOO are here to assist you promptly.
- We offer 24/7 roadside assistance anywhere in Thailand, ensuring you’re never left stranded.
- Free of charge for 5 years with unlimited service calls.
(*Excludes battery depletion due to usage in EVs.)
Emergency Assistance
Includes:
Battery Jump-Start
Unlimited service within a 20-kilometer radius from the nearest authorized service center.
Spare Tire Replacement Assistance
Unlimited service within a 20-kilometer radius from the nearest authorized service
Locked Vehicle Assistance
1 time per year — includes key pickup and delivery service to the incident location within a 20-kilometer radius per service.
24-Hour Consultation Service
Towing Service
Parts and Warehouse Management
OMODA & JAECOO Spare Parts Logistics. OMODA & JAECOO have partnered with DHL as the official warehouse and logistics provider for spare parts management. The central warehouse is located in Bang Phli District, Samut Prakan, and will commence operations on August 24, 2024.
With this strategic partnership, you can rest assured that in the event your vehicle requires parts replacement, the waiting time will be significantly reduced compared to the past.
Estimated Spare Parts Delivery Times*.
Bangkok Area
- Orders placed by dealers before 10:00 AM: Same-day delivery.
- Orders placed after 10:00 AM: Next-day delivery
Upcountry Areas
- Orders placed before 10:00 AM: Delivery within 3 business days (*Excludes the three southernmost provinces of Thailand)
Note: The company reserves the right to change the above terms and conditions without prior notice. For more information, please contact an authorized OMODA & JAECOO (Thailand) dealer nationwide.